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What Will CIT’s Bankruptcy Mean for the Retail Supply Chain? (Part 2)
Image via Wikipedia In the first column in this series on CIT’s bankruptcy and the retail supply chain, Kurt Cavano, Chairman and CEO of TradeCard, provided background perspective on CIT’s historic...
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Melting Flashlights, Burning Hands – Target’s Spooky China Recall
Every month, it seems there’s another large-scale China consumer products recall. Earlier in the fall, it was Wal-Mart. Now it’s my favorite big-box non-warehouse format, Target. The LA Times blog...
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How to Reduce Energy Consumption in Retail: Change The Font On Your Cash...
Yesterday I got an update from an ERP company called Epicor that primarily serves the mid-market. While I am not an ERP specialist its always interesting, as a middleware guy, to get a view from the...
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Walmart Goes Direct and Doubles Down on Direct Savings
Image via Wikipedia There’s been plenty of coverage describing Wal-Mart’s new procurement strategy to avoid middlemen and cut $12 billion in spend in recent weeks. Surely, savings is a significant...
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Tell me again why the Co-Op exists
$187.75 (including tax) from the Co-op. $143.54 (including one-day shipping) from Amazon. Update: I wish I were a Kindle person so I could buy the Kindle version for $90.02. Come on, Apple, tablet up...
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Friday’s Feature: Microsoft Dynamics GP 2010
Latest Release Provides Existing Customers Good Reasons To Upgrade Redmond, WA based Microsoft Corporation announced its Microsoft Dynamics GP 2010 (a.k.a. GP 11) product on April 20th, 2010....
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foursquare – the Last Mile for Retailers?
In my many years of consulting and writing about (generally) customer-facing technology strategies and (specifically) CRM, I’ve often discussed the need to manage the ‘in-person’ channel. (As an...
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The Gap: Poor data creates CRM snafu
Incorrect customer transaction data and information sharing limitations between online and local stores at clothing retailer, the Gap, creates serious problems for some buyers. This case demonstrates...
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SAP Private Cloud Work and Big Data – Press Pass
Image credit: Rackspace I talk with the press frequently. They thankfully whack down my ramblings into concise quotes. For those who prefer to see more, I try to dump publish slightly polished up...
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Understanding Lumber Liquidators’ ERP failure
Retailer Lumber Liquidators announced disappointing earnings for the third quarter of 2010, due to “reduced productivity” associated with its SAP implementation. Insufficient attention to training...
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Big Data and the New Face of Commerce
Here’s a simple task, let’s say you have an antique that you want to sell on eBay and you need to figure out what it’s worth, what would you do? I’ve sold a few things on eBay and to work out at least...
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Serendipity Happens… to Deliver Million$
As the world turns… social, expect to be surprised by the fruits of serendipity. When large workforces embrace working socially, or as I love to call it – in “socialworking” mode, they discover new...
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Zara and Beyond: Does Your Supply Chain Support Modern Slavery? (Part 1)
When we think of slavery, we usually think about the term historically. African Americans were enslaved in America, Jews were enslaved by Pharaoh, so and so forth — essential history lessons that...
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AisleBuyer: At the Intersection of Consumer and Enterprise Technology
Where Many Goliaths Have Failed, A David Comes Forward Thinking about it now, the David and Goliath metaphor may not work perfectly, but it does quickly focus this post. The enterprise world has spent...
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The Gap: System and process errors disrupt shopping experience
As author of the Beyond IT Failures blog, I am no stranger to problems that cause endless hassle to consumers, although usually I describe situations that happen to others. Today, however, I can offer...
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How Cloud Computing Is Accelerating Context-Aware Coupons, Offers and Promotions
Retailers and marketers often face the challenge of getting coupons, offers and promotions delivered at the perfect time and in the right context to their customers. The rapid advances in cyber...
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NetSuite deepens Retail presence
I have written about the attractiveness of NetSuite’s cross-channel “commerce-as-a-service” capabilities to fast growing retailers like Ibex. Ibex uses NetSuite to manage customer interactions across...
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Sales Productivity Kickoff
We are at it again and why not? It’s the start of another year and people are doing predictable things like having kickoffs of all sorts of things. I just launched a new website and several new...
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Amazon Rock Solid, Netflix Still Struggling With Customer Satisfaction
The latest results of the American Customer Satisfaction Index for retail and e-commerce show Amazon with a solid lead in customer satisfaction in both Internet retailing and across the entire...
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Ron Johnson Out: The Customer Experience Files
I was in a cab yesterday with my wife, who works in the fashion industry, and she casually mentioned that Ron Johnson was out at JCP. I can imagine that everyone in the retail and fashion industry was...
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